DELIVERY

Where possible, we will send your order via parcel in order to reduce shipping costs. Orders of large and/or fragile items, however, will be fulfilled by pallet.

The suitable method for a particular product is displayed in the shipping footer of its shop page.

Our algorithm will do its best to minimise shipping charges and sets a cap at the price of one pallet, even if two more or required. Please contact us if you have a particularly large enquiry.

Delivery is a flat rate of £6.95 for parcels and £55 for a pallet.

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PLEASE NOTE: We will fit as many of these pots in either a single parcel or on a pallet as we can to ensure as much space is utilised - so you will not necessarily be charged delivery for each pot ordered. This will be calculated at the checkout and packing quantities are also shown on each of the individual product page.

PARCELS
Once we receive the order from you, we will carefully package and ship to you usually within 48 hours. If you have purchased more than one item, we will endeavor to collate them into the lowest amount of parcels as possible. All of the packing information can be found within the information of each individual product, the cost of which is worked out when you get to the checkout.

PALLET
If you order a larger quantity (and some of our bulkier pots), these are sent to you via our pallet courier. We use Palletways and once you have placed the order we will prepare your order and arrange a collection from our warehouse. We then hand over the communication to palletways with you and they will call you* to arrange a suitable delivery day. This is usually within 2-3 days from when we receive the order from you. It is important to note that the delivery is curbside only so they will not be able to carry your items into your house or garden. When they call, you can also let them know if there are any access issues such as narrow roads or parking restrictions etc.

*PLEASE ENSURE YOU LEAVE A CONTACT NUMBER AT THE CHECKOUT


*Shipping covers the cost of mainland England excluding DT,ET,PA1-PA19,PA21-PA28,PA80,PH19-PH26,PH30-PH41,PL,TA,TR,TQ. For other locations including Wales & Scotland, please contact us with details of the items you require & your full address as an additional delivery charge may be required.